Our Fees Explained
Design Fees
Our design fee covers all creative work across two phases: Design Concept and Design Detail. Rather than charging a flat percentage of your project budget, we build our fee around time: breaking the scope into specific tasks, estimating what each requires, and sense-checking the total against the scale of your project.
You’ll see the full fee before any work begins. It won’t change unless the scope does.
Handling Fees
When we procure furniture, fixtures, hard finishes, or soft furnishings on your behalf, we charge a 15% handling fee on the gross cost of those items.
We pass on 100% of any trade discounts, which typically range from 0 to 25%, representing usually approx 12% total discount across the full procurement package. Sometimes the discount outweighs the handling fee; sometimes it doesn’t. Either way, you’ll see every figure clearly itemised.
We act as your agent, not as a retailer. Orders are placed in your name, invoices are addressed to you, and funds transferred to us for procurement are held in a dedicated account, ringfenced for your purchases. Nothing is ordered until funds are received.
Project Co-ordination Fees
During the build, installation, and aftercare stages, we often take on a coordination role: attending site visits, liaising with your contractor, tracking lead times, and resolving emerging issues. This is charged at our standard hourly rate and can be agreed in advance. It’s a separate service from your design fee, and you’ll only be charged for it if and when it’s needed.
Where we coordinate specialist tradespeople such as joiners, kitchen suppliers, or fabricators, a 15% coordination fee applies on the net cost of their works. You appoint and pay these suppliers directly. We do not charge a coordination fee on your main contractor’s works.
What We Procure
Our procurement service typically covers fixtures such as lighting and sanitaryware, hard finishes including tiles, paint, wallpaper, and ironmongery, and furniture, window treatments, and decorative accessories. We often commission bespoke pieces from independent makers and craftspeople for a truly unique finish. We don't usually procure building materials, as these are supplied by your contractor.
How We Invoice
We invoice before work begins or procurement is placed. For smaller projects, this typically means one invoice per design phase. For larger projects, we can split fees into monthly instalments or logical phases. Handling fees are invoiced at the same time as procurement funds are requested, so everything is aligned. Payment is due within 7 days of invoice.
Practical Things
Custom and made-to-order items are non-refundable, with lead times typically 6 to 14 weeks. We'll flag this at approval and keep you updated on any changes. For larger orders, we can arrange consolidated delivery via a receiving warehouse for quality checks before items reach site, quoted separately. Once goods arrive on site or in storage, responsibility passes to you or your contractor: please check your contractor's insurance covers incoming goods.
